đź’» Remote | Full-Time | Client-Based
🧾 About the Role
CrewBloom is on the hunt for a Customer Success Manager based in the UK who thrives on building client relationships, solving problems, and helping customers succeed long after the initial sale. If you’re passionate about retention, expansion, and impact—you’ll be right at home here.
âś… Position Highlights
• Full-time, remote (based in the UK)
• Unlimited PTO
• Fast-paced, supportive, and collaborative team
• Opportunities for rapid professional growth
📋 What You’ll Own
• Serve as the main point of contact for client onboarding, training, and support
• Lead customized product walkthroughs and training sessions
• Monitor customer engagement to identify risks or expansion opportunities
• Resolve issues by working cross-functionally with internal teams
• Track key performance metrics like NPS, churn, and satisfaction
• Report on trends and insights that impact retention and growth
🎯 Must-Have Traits
• 3+ years in customer success, account management, or similar role
• Experience in SaaS, e-commerce, or fintech preferred
• Strong communicator with great relationship-building skills
• Conflict resolution and problem-solving skills
• Proficiency with CRMs (Salesforce, HubSpot) and success tools (Gainsight, Totango)
• Data-driven mindset to identify actionable insights
• Passionate about helping customers thrive
đź’» Remote Requirements
• Primary internet: 15 Mbps minimum
• Backup internet: 10 Mbps minimum, power-stable
• Primary device: i5 (8th gen or newer) / Ryzen 5 / 8GB RAM
• Backup device: i3 or equivalent, power-stable
• Webcam, noise-canceling USB headset, smartphone
• Dedicated quiet home workspace
💡 Why It’s a Win for Remote Job Seekers
• Fully remote freedom—work from anywhere
• A culture that’s inclusive, innovative, and fast-paced
• Clear career path with tons of growth potential
• Say goodbye to commuting—hello to work-life harmony
✍️ Apply now if you’re ready to lead client success, turn relationships into results, and help shape the future of CrewBloom.
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