Remote | Worldwide
Start your career helping customers thrive with open source innovation.
𧞠About Canonical
Weâre the company behind Ubuntu, the worldâs most popular open-source platform. Canonical is a global, fully remote tech company powering infrastructure for the next wave of innovationâfrom cloud to IoT to AI. Our Customer Success team helps customers go from âHelloâ to âWowâ with speed, confidence, and support.
đź About the Role
As a Graduate Customer Success Manager, youâll be the friendly, solution-driven guide for customers using Canonicalâs productsâfrom Ubuntu Pro to OpenStack, Kubernetes, MAAS, and more. Youâll support onboarding, enablement, and adoption while learning to manage your own portfolio of tech-savvy customers.
This is an entry-level, high-growth role for someone who loves solving problems, building relationships, and translating technical value into user success.
đŻ What Youâll Do
⢠Respond to support ticket requests and help resolve issues
⢠Guide users through onboarding and best practices
⢠Build and update knowledge bases and customer resources
⢠Identify at-risk or high-potential customers and intervene early
⢠Help customers get the most out of Ubuntu, MAAS, OpenStack, Ceph, Kubernetes, and other tools
⢠Partner with Sales, Product, and Support to shape customer engagement plans
⢠Collect and relay customer feedback to the product teams
⢠Lead customer outreach campaigns and drive digital engagement
â You Might Be a Fit If YouâŚ
⢠Have customer-facing experience (support, onboarding, sales, or success)
⢠Are empathetic, solution-oriented, and proactive
⢠Love technology and are curious about infrastructure, open source, and Ubuntu
⢠Communicate clearlyâwritten, spoken, and visually
⢠Are highly organized and great with documentation
⢠Enjoy working cross-functionally in a global remote environment
đŹ Bonus Points For
⢠Speaking other languages fluentlyâespecially Japanese, Korean, Spanish, Portuguese, French, German, or Italian
⢠Experience working with Linux, cloud services, or enterprise tech products
đ What Canonical Offers
⢠Fully remote work with twice-a-year in-person sprints
⢠$2,000/year personal learning budget
⢠Annual bonus tied to performance
⢠Annual compensation reviews
⢠Priority Pass for travel upgrades at events
⢠Generous holiday, maternity, and paternity leave
⢠Employee Assistance Program for wellness
⢠International team culture and growth opportunity
âď¸ Why This Role Matters
Youâre not just helping people use tech. Youâre helping them trust itâturning open source into open doors. Whether someone is new to Ubuntu or scaling across thousands of machines, your role is key to that journey.
Launch your career in customer success.
Shape the future of open source.
Apply now.