Location: Fully Remote (U.S. – Based in Hebron, KY)
Company: KeyMe
🧾 About the Role
KeyMe is revolutionizing the $12B locksmith industry using AI and robotics to make lockouts a thing of the past. As a Customer Experience Representative, you’ll be the friendly, reassuring voice helping people in stressful situations. Whether it’s a lockout, a billing issue, or a simple question, you’ll be the one making sure every customer gets fast, empathetic, top-tier support. This role requires fluency in both English and Spanish.
✅ Position Highlights
• $17.00/hour
• Full-time, remote
• Medical, dental, vision insurance
• 401(k) with company match
• Paid time off, FSA/HSA, life & AD&D insurance
• Remote setup budget + monthly internet stipend
📋 What You’ll Own
• Respond to incoming calls, chats, and emails from new and existing customers
• Provide support for billing, technical issues, lockouts, and general service needs
• Keep accurate records of interactions, resolutions, and follow-ups
• De-escalate frustrated callers and turn problems into positive experiences
• Stay up-to-date on product knowledge and company policies
🎯 Must-Have Traits
• Fluent in Spanish and English
• 1+ year in a call center or customer service role
• High school diploma or equivalent
• Empathetic, calm under pressure, and a strong communicator
• Comfortable handling high volumes of communication
• Able to work evenings, weekends, and holidays as needed
• Familiarity with Zendesk, Twilio, and Google Docs is a plus
• Strong multitasking and time management skills
💻 Remote Requirements
• Dedicated home workspace
• Reliable high-speed internet (minimum 50 Mbps for work use only)
• Tech-savvy and comfortable using cloud-based support tools
💡 Why It’s a Win for Remote Job Seekers
• Help people in real-time during urgent, high-stress situations
• Be part of a high-growth tech company disrupting an old-school industry
• Enjoy a flexible, fully remote environment with support for your home setup
• Diverse and inclusive team with a fun, collaborative culture
✍️ Call to Action
If you’re a bilingual problem-solver who thrives on helping others and can keep your cool when things get stressful, this could be your next great opportunity. Join KeyMe in making lockouts less painful—and the future of key technology more accessible.
~ 2 Chicks