🧾 About the Role
Stanley Black & Decker, a global leader in tools and innovation, is hiring a Bilingual Customer Service Agent fluent in English and French. This full-time remote role (within Canada) offers a chance to support iconic brands like DEWALT®, CRAFTSMAN®, and BLACK+DECKER® while building your career in a dynamic, people-first environment.
✅ Position Highlights
• Competitive salary
• Full-time (1-year contract)
• Remote within Canada
• Benefits package including RRSP contributions
• Discounts on fitness memberships and employee product purchases
• Career growth opportunities with a Fortune 500 company
📋 What You’ll Own
• Answer calls and inquiries from distributors and customers
• Process transactions using Outlook, SAP, and Esker
• Troubleshoot issues and ensure efficient order handling
• Collaborate across teams to reduce errors and improve the customer journey
• Deliver exceptional support in both English and French
🎯 Must-Have Traits
• Bilingual (French/English) fluency – written and verbal
• College or university diploma/degree
• Strong keyboard/data entry skills (30+ WPM)
• High attention to detail and ability to multitask under pressure
• Team-oriented mindset with the ability to self-manage tasks
• Comfortable learning internal policies, systems, and product lines quickly
💻 Remote Requirements
• Must reside in Canada
• Reliable internet and home office setup
• Availability for full-time daytime hours
💡 Why It’s a Win for Remote Job Seekers
• Work from anywhere in Canada with world-renowned brands
• Be part of a diverse, inclusive, and award-winning workplace
• Exposure to multiple departments and upskilling opportunities
• Purpose-driven culture that gives back through sustainability and community work
✍️ Call to Action
Bring your bilingual skills to a company that values craftsmanship, innovation, and growth. Apply today to join Stanley Black & Decker and help shape the tools that shape the world.
Happy Hunting,
~ 2 Chicks