🧾 About the Role
Teleperformance is hiring Bilingual Financial Customer Service Representatives fluent in English and Spanish to support customers across the U.S. in a fully remote capacity. In this role, you’ll handle inquiries with care and professionalism—resolving issues, protecting sensitive financial data, and delivering an outstanding service experience from home.
✅ Position Highlights
• Paid training + competitive hourly wages
• Full-time
• 100% remote (in approved U.S. states)
• Full benefits: medical, dental, vision, 401(k)
• Paid Time Off
• Employee wellness and engagement programs
📋 What You’ll Own
• Respond to customer questions and concerns by phone, email, or chat
• Handle financial information with care and confidentiality
• De-escalate issues with empathy and professionalism
• Track and log call details for auditing and quality assurance
• Offer additional products or services when appropriate
• Provide first-contact resolution whenever possible
🎯 Must-Have Traits
• Fluent in both English and Spanish (spoken and written)
• 6+ months of customer service experience preferred
• High school diploma or GED
• Excellent verbal, written, and interpersonal communication skills
• Problem-solving mindset with calm under pressure
• Comfortable with desktop systems and navigating Windows OS
• Typing speed of at least 25 WPM
• Organized, self-motivated, and detail-oriented
💻 Remote Requirements
• Must reside in one of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
• High-speed internet (15 Mbps down / 5 Mbps up minimum)
• No VPN, satellite, or mobile data connections
• Dedicated, quiet workspace
• Proof of internet speed required
💡 Why It’s a Win for Remote Job Seekers
• Leverage your bilingual skills in a high-impact role
• Work from home while supporting major financial brands
• Be part of a global company with real growth opportunities
• Strong community-focused and inclusive culture
• Build transferable skills in finance, communication, and tech
✍️ Call to Action
If you’re ready to put your bilingual talent to work while helping customers from the comfort of your home, apply today to become a Bilingual Financial Customer Service Representative with Teleperformance.
Happy Hunting,
~ 2 Chicks