🧾 About the Role
Sharecare, a leader in digital health innovation, is hiring a Customer Service Manager to guide and support a remote team of Customer Service Representatives and Engagement Specialists. This is a full-time, work-from-home opportunity for experienced leaders ready to shape the future of healthcare service delivery through empathy, performance, and people-first management.
✅ Position Highlights
• Salary: Competitive and commensurate with experience
• Full-Time | Remote, US-based
• Direct team leadership role with growth potential
• Performance-based culture with high-impact visibility
• Benefits, paid time off, and professional development support
📋 What You’ll Own
• Supervise, coach, and develop a team of Customer Service Reps
• Monitor daily performance metrics and ensure SLAs are met
• Oversee complaint resolution and process improvement
• Conduct quality assurance, call audits, and reporting
• Collaborate cross-functionally with Client Operations and Workforce teams
• Facilitate training and lead regular team meetings
• Report on KPIs and escalate service trends when needed
• Travel occasionally for meetings or training (as required)
🎯 Must-Have Traits
• 2+ years of Call Center Customer Service experience
• Prior experience in a leadership, supervisor, or team lead role
• College degree or equivalent professional experience
• Strong verbal/written communication and critical thinking skills
• Detail-oriented with excellent time management
• Proficient in MS Office and call center software
• Comfortable handling feedback conversations and coaching sessions
• Must be flexible with scheduling and team needs
💻 Remote Requirements
• Reliable high-speed internet
• Quiet home office environment for confidential discussions
• Ability to attend virtual meetings and manage remote teams
💡 Why It’s a Win for Remote Job Seekers
• Lead a remote team and make an impact in the healthcare tech space
• Join a mission-driven company improving access to care
• Flexible work-from-home model with opportunities for advancement
• Supportive culture that values empathy and performance equally
✍️ Ready to Lead From Home?
If you’re a people-first leader who thrives on solving problems, inspiring teams, and creating exceptional customer experiences—this is your next move. Apply now and help Sharecare bring health into the hands of everyone, everywhere.