NeoPollard Interactive | Lansing, Michigan (Remote)
🧾 About the Role
NeoPollard Interactive is looking for an experienced Customer Service Representative to support players of its cutting-edge iLottery platform. If you’re tech-savvy, thrive in fast-paced environments, and love helping people, this fully remote opportunity gives you the chance to power the future of online lottery gaming from wherever you call home.
✅ Position Highlights
• Full-time, fully remote (based in the U.S.; must travel quarterly to Lansing HQ)
• Comprehensive health, vision, and dental insurance
• 401K with competitive company match
• Quarterly profit-sharing after six months
• Paid vacation, personal time, and parental leave
• Company laptop + professional development programs
📋 What You’ll Own
• Respond to player inquiries via phone, chat, and email
• Troubleshoot issues with games, apps, or devices
• Assist with account access, gameplay questions, and tech support
• Communicate special promotions and VIP offers
• Log all interactions accurately and uphold data privacy standards
• Maintain professionalism while juggling multiple platforms
🎯 Must-Have Traits
• 2+ years of call center experience
• 1+ year of remote work with proven KPI results
• Strong tech troubleshooting and multi-device knowledge
• Excellent communication and customer empathy
• Typing, grammar, and attention to detail
• Must be camera-ready while working
• High-speed internet required
• High school diploma or equivalent (college preferred)
💻 Remote Requirements
• Hardwired, high-speed internet (verified by test)
• Webcam readiness for meetings and team interactions
• Must travel quarterly to Michigan HQ
💡 Why It’s a Win for Remote Job Seekers
You’ll join the only lottery supplier in North America fully focused on iLottery. With a people-first culture, team-wide innovation, and a flexible remote model, NeoPollard offers a rare chance to grow your career in digital gaming—while helping generate revenue for good causes.
✍️ Call to Action
Ready to roll the dice on your next big opportunity? Apply today to join NeoPollard Interactive and help shape the future of digital lottery experiences.
Happy Hunting
~ 2 Chicks