🧾 About the Role
Sharecare is hiring full-time Customer Service Representatives to join their mission of making healthcare more accessible, unified, and human. As a remote CSR, you’ll help members and providers navigate health programs, resolve inquiries, and maintain a high standard of service—all from the comfort of your home.
✅ Job Snapshot
• Title: Customer Service Representative
• Location: Fully Remote (U.S.-based)
• Employment Type: Full-Time
• Industry: Digital Health / Customer Support
• Posted: 27 days ago
📋 Key Responsibilities
• Handle inbound calls and emails from members and providers
• Troubleshoot issues and respond with empathy and efficiency
• Accurately document customer interactions using internal systems
• Explain program benefits and suggest relevant services
• Collaborate across departments for issue resolution
• Meet or exceed call center metrics (quality, timeliness, attendance)
• Stay adaptable—this is a fast-paced, evolving environment
🧠 What You’ll Need to Succeed
• High School Diploma required
• Prior customer service experience strongly preferred
• Excellent communication and interpersonal skills
• Strong multitasking ability and attention to detail
• Comfortable using Microsoft Word, Outlook, and navigating online platforms
• Team-player attitude with the ability to work independently
• Resilience and positivity in a fast-changing work environment
💻 Remote Requirements
• Quiet, distraction-free home workspace
• Reliable high-speed internet
• Ability to attend virtual training and team meetings
🌱 Why Join Sharecare?
• Work-from-home with national flexibility
• Join a fast-growing company at the forefront of digital health
• Inclusive and supportive team culture
• Career development in a mission-driven organization
✍️ Apply Now
If you’re a strong communicator who thrives in service-oriented roles—and you’re ready to work from anywhere while helping others live healthier lives—this could be your next big step. Sharecare is hiring now. Start your application today.