🧾 About the Role
Savers / Value Village is hiring a remote Customer Service Specialist II to support customers with empathy, precision, and professionalism. This full-time work-from-home role is open to residents of El Paso, Texas and offers a chance to join a mission-driven company that champions sustainability and community impact through secondhand culture. You’ll be the first point of contact for escalated customer inquiries across phone, email, and social platforms.
✅ Position Highlights
• $16.20 per hour
• Full-time, remote (must reside in El Paso, TX)
• Comprehensive onboarding and in-house training
• Health, dental, vision, Rx coverage
• Company-paid life insurance
• 401(k) with generous company match
• Paid time off
• Mental health and wellness programs
📋 What You’ll Own
• Respond to escalated customer issues via phone, email, and social media
• Collaborate with store and logistics teams to resolve concerns
• Troubleshoot store and service-related questions
• Accurately document all customer interactions in system logs
• Use sound judgment to escalate or resolve issues on first contact
• Support the Voice of Customer team and mission of Savers
🎯 Must-Have Traits
• High school diploma or equivalent
• Prior call center or customer service experience preferred
• Strong written and verbal communication skills
• Basic troubleshooting and organizational skills
• Comfortable working holidays, weekends, and evenings
• Must pass background check
• Ability to sit for long periods and occasionally lift up to 30 lbs
💻 Remote Requirements
• Must reside in El Paso, TX
• Quiet home office setup with reliable internet
• Ability to work independently while staying connected with the team
💡 Why It’s a Win for Remote Job Seekers
• Join a purpose-driven company that’s redefining secondhand retail
• Thrive in a supportive, inclusive team culture
• Gain access to career growth through Savers University
• Make a real impact—from your own home
✍️ Call to Action
Ready to represent a brand that gives back to communities and the planet? Apply today to become a Customer Service Specialist II with Savers, and bring your voice to a team that’s truly Thrift Proud.
Happy Hunting,
~ 2 Chicks