🧾 About the Role
Savers / Value Village is hiring a remote Customer Service Specialist II to support our growing community of thrift-proud shoppers and donors. This role is ideal for someone based in Hawaii with a passion for customer care, a love of secondhand culture, and the skills to manage escalated issues across phone, email, and social platforms. You’ll serve as the frontline for inquiries—resolving problems, supporting store operations, and making a real impact.
✅ Position Highlights
• $16.20/hour
• Full-time, remote (Hawaii-based applicants preferred)
• Paid training and onboarding
• Health, dental, and vision coverage
• Company-paid life insurance
• 401(k) with generous matching
• Paid time off
• Mental health and wellness support
📋 What You’ll Own
• Respond to customer questions via phone, email, and social media
• Handle escalated issues with empathy and efficiency
• Collaborate with logistics and store teams to find fast resolutions
• Troubleshoot common store and service concerns
• Accurately document calls and customer interactions
• Route complex cases to appropriate departments
• Support the mission of reuse and community partnership
🎯 Must-Have Traits
• High school diploma or equivalent required
• Call center experience preferred
• Excellent written and verbal communication
• Customer-first mindset and emotional intelligence
• Ability to sit for long periods and lift up to 30 lbs.
• Flexible schedule—must be available for weekends, evenings, and holidays
• Background check required
💻 Remote Requirements
• Must be based in the U.S. (Hawaii preferred)
• Quiet home office with reliable internet
• Comfortable using customer service software and phone systems
💡 Why It’s a Win for Remote Job Seekers
• Be part of a purpose-driven company with a passion for reuse
• Work from home while supporting local nonprofit partnerships
• Join a team that celebrates diverse perspectives and voices
• Thrive in a company that invests in your training and growth
✍️ Call to Action
If you’re ready to help shape the future of secondhand while delivering exceptional service, apply now to join the Savers team as a Customer Service Specialist II. Bring your voice to a mission that matters—from the comfort of home.
Happy Hunting,
~ 2 Chicks