📍 Remote (Jakarta, Indonesia preferred) | 💼 Travel-Tech | 🕒 Full-Time
🧾 About the Role
RateHawk is on the hunt for a quick-thinking, people-first problem solver to join our growing Modification Team. If you’re fluent in English, thrive in fast-paced environments, and have a knack for handling travel changes and cancellations with empathy and speed—this is your seat on the plane.
✅ Position Highlights
• Full-time, fully remote
• Flexible schedule: 2 days on, 2 days off (8 AM–8 PM shifts)
• Competitive base salary + KPI-based bonuses
• Immediate start opportunities
📋 What You’ll Own
• Resolve client modification and cancellation requests quickly and accurately
• Communicate with clients, suppliers, and hotels by phone and email
• Advise clients on booking details and RateHawk’s platform features
• Navigate CRM tools and internal systems like a pro
🎯 Must-Have Traits
• English proficiency (Upper Intermediate and above, spoken and written)
• Kind, patient, polite, and calm under pressure
• Strong sense of responsibility and self-motivation
• Ability to learn fast and stay focused on results
• Reliable computer and working microphone
💻 Remote Requirements
• Internet connection capable of passing a one-minute speed test
• Quiet, distraction-free workspace
• Comfortable with virtual training and remote collaboration tools
💡 Why It’s a Win for Remote Talent
• Work from anywhere in Indonesia
• Young, active team of supportive specialists
• Exposure to the international travel-tech industry
• Ongoing training, seminars, and optional conference attendance
• Corporate discounts on hotels and services
✍️ Call to Action
If you’re ready to take off with a company that values people, problem-solving, and purpose, RateHawk is ready for you. Apply now and help us shape better travel experiences, one change at a time.