(Remote – GMT/CET Hours)
🧾 About the Role
Alpaca is a global brokerage infrastructure company on a mission to open financial services to everyone on the planet. As a Customer Success Manager, you’ll be the front line for enterprise partners launching U.S. securities and crypto trading platforms across the globe. From onboarding through renewal, you’ll be a trusted advisor and strategic relationship builder—ensuring our B2B clients succeed with Alpaca’s technology and services.
✅ Position Highlights
• Full-time
• Remote (Europe-based, working GMT/CET hours)
• B2B | Client Success | FinTech
• Equity + global collaboration opportunities
• Work with a fast-scaling, mission-driven startup
📋 What You’ll Own
• Serve as the primary point of contact for B2B customers post-signature
• Manage onboarding, activation, adoption, expansion, and renewal
• Drive client satisfaction, growth, and long-term retention
• Lead Quarterly Business Reviews and strategic planning with clients
• Track and mitigate risks, identify new opportunities, and align goals
• Collaborate cross-functionally with Product, Sales, and Operations teams
• Provide feedback that shapes the roadmap and overall partner experience
• Represent clients internally across departments
• Report on customer health and progress toward KPIs
• Contribute to customer success strategies and process improvements
🎯 Must-Have Traits & Experience
• 4–6 years of experience in a Customer Success or Account Management role
• Fluent in English with strong written and verbal communication skills
• Experience with SaaS and API-based products
• Ability to manage multiple enterprise-level clients independently
• Flexible, proactive, and adaptable in fast-paced startup environments
• Strong problem-solving, relationship-building, and organizational skills
• Remote-ready with strong self-management and ownership mindset
• Passion for democratizing financial services globally
✨ Bonus Points For
• FinTech or broker-dealer experience
• Experience working with international B2B clients
• Background in high-growth startup environments
💻 Remote Requirements
• Must be located in Europe
• Reliable internet and remote work setup
• Availability during GMT/CET hours
💡 Why It’s a Win for Remote Job Seekers
• Competitive salary + stock options
• Monthly remote work stipend (USD $150)
• New hire home-office setup bonus (USD $500)
• Join a mission-aligned, globally distributed team
• Influence key relationships in a fast-scaling FinTech company
✍️ Call to Action
If you’re a relationship-builder who thrives in fast-paced environments and is passionate about global financial inclusion, Alpaca wants you on their team. Apply now to help partners around the world bring innovative trading platforms to life.