🧾 About the Role
Join the fast-growing global team at Hear.com, where we’re changing lives through better hearing—one customer at a time. We’re looking for compassionate, solution-oriented Customer Success & Retention Specialists to support and retain customers in a fully remote environment. If you’re energized by real connection and driven by purpose, this is your chance to do meaningful work from home.
✅ Position Highlights
• $23/hr base pay + $300–$600 monthly performance bonus
• Full-time, remote position
• Shifts available 8 AM – 8 PM local time, with rotating Saturdays
• Full benefits package including health, dental, vision, 401(k), paid parental leave, unlimited PTO, paid holidays, and sick time
• Company-provided tech setup (laptop, monitor, ethernet cable, etc.)
📋 What You’ll Own
• Provide top-tier customer service across phone, email, and chat
• Identify and retain at-risk customers by offering empathetic, effective solutions
• Act as liaison between customers, sales consultants, and partner providers
• Handle a high volume of inbound/outbound calls
• Collaborate with the team to improve customer service processes
• Educate customers on hearing loss and personalized care options
🎯 Must-Have Traits
• 2+ years of experience in customer success, support, or retention
• Excellent verbal communication and empathy-driven problem solving
• Adaptability to new systems like Salesforce, Twilio, Outlook, and Zoom
• High-speed internet (100Mbps down / 20Mbps up) with hardwired connection
• Strong work ethic, self-discipline, and comfort working in a goal-driven remote environment
• Growth mindset and eagerness to learn
💻 Remote Requirements
• Must reside in New Mexico
• Reliable, distraction-free home office setup
• Hardwired high-speed internet connection
• Ability to work full-time shifts within stated availability
💡 Why It’s a Win for Remote Job Seekers
• Make a direct impact by helping people improve their quality of life
• Work for a fast-scaling health-tech company with global reach
• No cold calling—every customer has already opted in
• Enjoy a culture that’s fun, inclusive, mission-driven, and remote-friendly
• Real advancement opportunities and long-term career growth
✍️ Call to Action
If you’re ready to bring heart and hustle to a purpose-driven remote role, apply today. At Hear.com, we’re not just changing lives—we’re turning up the volume on what’s possible.
Happy Hunting,
~ 2 Chicks