(Remote – U.S. | 9 AM–6 PM ET)
🧾 About the Role
PandaDoc is seeking a Customer Support Associate to be the front-line hero in solving customer issues and delivering exceptional service via chat and email. You’ll become an expert in PandaDoc’s platform and ensure every customer interaction is smooth, efficient, and memorable. If you thrive in fast-paced environments and love tech-powered teamwork—this one’s for you.
✅ Position Highlights
• 💰 $55K–$60K OTE (base + bonus)
• 🕘 Full-Time | 9 AM–6 PM ET
• 🏠 100% Remote (U.S.-based)
• 💡 Career growth in SaaS + CX
• ✨ Award-winning startup culture
📋 What You’ll Own
• Solve customer issues through chat and email with clarity and care
• Juggle multiple cases at once while staying cool and organized
• Collaborate across global teams (U.S., EU, Philippines)
• Escalate complex issues to Tier 2 and Tier 3 teams when needed
• Master PandaDoc’s all-in-one document platform
• Meet and exceed KPIs like CSAT and QA scores
• Champion clear, friendly, and professional communication
🎯 Must-Have Traits
• 1–2 years of experience in customer support or a similar role
• Strong multitasker and quick problem-solver
• Passion for customer satisfaction and service excellence
• Team-first attitude and comfort in cross-functional collaboration
• Excellent written and verbal English communication
• Ability to work Eastern or Central hours (9 AM–6 PM ET)
💻 Remote Requirements
• Dedicated workspace and reliable internet
• Able to thrive in a remote, tech-driven team environment
• Self-disciplined and time-efficient
💡 Why It’s a Win for Remote Job Seekers
• Work from anywhere in the U.S.
• Supportive, global team culture with strong work-life balance
• 20+ PTO days + comprehensive health benefits
• Company-paid life and disability insurance
• 401(k), FSA, commuter perks
• Career growth in a thriving SaaS environment
• Join a company named Best Workplace + Best Startup Employer
✍️ Call to Action
Ready to join the Panda family and empower thousands of businesses with a seamless doc workflow? Apply now and help shape the future of customer support—one conversation at a time.