🧾 About the Role
Join Brightree, a ResMed company, as a Customer Support Specialist helping healthcare providers use Brightree’s cloud-based patient management software. You’ll troubleshoot, resolve issues, and make a daily impact on customers and the patients they serve—all from the comfort of your home.
✅ Position Highlights
• $21.42 – $28.58/hour (based on experience and location)
• Full-Time, Remote
• 11 AM – 8 PM EST, Monday–Friday
• Full benefits package: health, vision, dental, 401(k), PTO, paid holidays, caregiver leave, tuition assistance, employee stock plan
📋 What You’ll Own
• Respond to software and service inquiries via phone or electronic communication
• Diagnose and resolve technical and non-technical customer issues
• Troubleshoot system configurations, functionality, and setup issues
• Track, document, and escalate support tickets
• Stay current on product updates and industry trends
• Ensure customer satisfaction through empathetic and clear communication
🎯 Must-Have Traits
• Prior experience in software or application support
• Strong technical aptitude and logical troubleshooting skills
• Fast learner with proven ability to resolve issues independently
• Excellent communication and customer service skills
• Comfortable working in a fast-paced, collaborative, remote environment
• Familiarity with Microsoft Office (especially Outlook, Excel)
• Salesforce experience is a plus
• Bachelor’s in business, finance, healthcare, or tech preferred (or equivalent experience)
• Background in HME, home health, or healthcare industry preferred
💻 Remote Requirements
• Reliable internet connection
• Ability to work 11 AM – 8 PM EST from a distraction-free home office
• Comfortable using video conferencing and internal tools daily
💡 Why It’s a Win for Remote Job Seekers
• 100% remote with set hours—no on-call chaos
• Stable, mission-driven healthcare tech company
• Great benefits, real growth potential, and a team that values your voice
• Brightree is part of ResMed, a global health tech leader—so you’re backed by innovation and stability
✍️ Call to Action
If you’re a tech-savvy problem solver who loves helping people and thrives remotely, this could be your next career move. Apply now and be part of a company that’s improving lives, one solution at a time.
Happy Hunting,
~ 2 Chicks