(Remote – United States)
🧾 About the Role
Cars Commerce—home to Cars.com, Dealer Inspire, AccuTrade, and more—is hiring a Customer Support Specialist to deliver exceptional service to consumers and dealers through phone, email, chat, and text. This role is all about first-contact resolution, empathy, and making car buying and selling easier than ever. If you’re tech-comfortable, solution-focused, and great with people, this is your lane.
✅ Position Highlights
• Full-Time | Remote (U.S.-based)
• $40,300 – $48,350 salary range
• U.S. News & World Report “Best Company to Work For” (2024)
• Career growth in a collaborative, values-driven tech environment
📋 What You’ll Own
• Respond to consumer and dealer support inquiries with professionalism and speed
• Master the Cars.com suite of tools and confidently educate customers
• Document interactions and resolutions in Salesforce
• Escalate complex issues to Tier 2, Product, or Technical teams
• Contribute to internal improvements and the overall customer success mission
🎯 Must-Have Traits
• Excellent communication—clear, patient, and personable
• Problem-solving mindset and technical curiosity
• Strong time management and organizational skills
• Collaborative team player with a strong work ethic
• Experience with MS Office, Windows, and willingness to learn new tools
• Ability to work evenings and weekends if required
💻 Remote Requirements
• U.S.-based with a reliable internet connection
• Self-starter who can manage tasks independently
• Home office setup stipend provided
📚 Experience & Education
• 1+ year of customer service or related experience
• College degree preferred, but not required
💡 Why It’s a Win for Remote Job Seekers
• Join a top-ranked company prioritizing employee wellbeing
• Enjoy generous PTO, a floating holiday, volunteer and recharge days
• Receive a home office stipend and full benefits from Day One
• Be part of a mission to simplify and humanize the car buying experience
✍️ Call to Action
Put your customer service skills in the driver’s seat. Apply now and join a people-first company transforming the auto industry from your home office.