🧾 About the Role
Clipboard Health is hiring a remote Customer Support Team Lead to coach, develop, and inspire a high-performing support team serving thousands of healthcare professionals across our platform. This role is ideal for experienced customer service leaders who are passionate about performance coaching, team management, and maintaining world-class service levels in a 24/7, fast-paced environment.
✅ Position Highlights
• $50,000 – $90,000 USD annually (based on location, experience, and qualifications)
• Full-time, remote (open to candidates in Canada, the UK, and non-UK Europe)
• Rotating roster with weekend availability required
• Opportunity to lead in a mission-driven, fast-scaling Series C health-tech company
📋 What You’ll Own
• Monitor team metrics including quality, productivity, and attendance
• Deliver frequent coaching based on QA feedback, ticket reviews, and performance data
• Handle customer escalations and support agents in de-escalation strategies
• Maintain coaching logs and track development progress
• Support scheduling, productivity tracking, and shift adherence
• Navigate tools like Zendesk, Metabase, and Amazon Connect for operational oversight
• Lead consequence management and identify high-potential team members for mentorship
• Initiate team-building activities and foster a culture of learning and growth
🎯 Must-Have Traits
• 2+ years of experience in coaching, customer service, and team leadership
• Proven ability to set SMART goals and deliver clear, structured feedback
• Excellent communication and conflict-resolution skills
• Ability to thrive under pressure while maintaining high performance
• Strong problem-solving skills and customer-first mindset
• Deep familiarity with support systems and productivity tracking tools
• Adaptable and comfortable managing remote teams across time zones
💻 Remote Requirements
• Based in Canada, UK, or a European country
• Wired internet with minimum 15 Mbps speed
• Quiet workspace, minimum i5 processor, 12GB RAM
• Ability to overlap EST and PST hours and work weekends as needed
💡 Why It’s a Win for Remote Job Seekers
• Be part of a purpose-driven company transforming healthcare access
• Lead a team within a fast-scaling, profitable global startup
• Fully remote, global culture with high ownership and autonomy
• Meaningful work with professionals who rely on your team’s support daily
✍️ Call to Action
If you’re a results-driven leader with a passion for team development and service excellence, Clipboard Health wants to hear from you. Apply now and help us grow a support team that makes a difference in healthcare every day.