🧾 About the Role
Clipboard Health is hiring a Customer Support Team Lead to oversee our global documentation and onboarding support function. In this fully remote role, you’ll lead a team of frontline agents responsible for verifying documents, preventing fraud, and ensuring healthcare professionals can quickly and safely join our marketplace. If you’re detail-oriented, operationally savvy, and passionate about managing high-trust workflows, this role gives you the opportunity to drive meaningful impact at scale.
✅ Position Highlights
• Estimated compensation: $50,000–$90,000 USD/year
• Full-time, remote (open to applicants in Canada, Europe, South Africa, Asia, Latin America)
• Rotating roster with required availability for overlapping EST and PST hours, including weekends
• Impact-driven work supporting frontline healthcare professionals
📋 What You’ll Own
• Manage and coach a team of Tier 1 agents handling document reviews and onboarding tasks
• Monitor queues, productivity, and quality assurance performance
• Run regular 1:1s, performance reviews, and maintain coaching logs
• Step in to support agents with complex documentation and ambiguous cases
• Ensure document processing is accurate, consistent, and policy-aligned
• Track error patterns, escalate systemic issues, and drive improvements
• Collaborate cross-functionally with Support, Legal, Sales, and Product teams
• Represent your team in operational syncs and documentation reviews
• Onboard and train new agents, and drive continuous process improvements
🎯 Must-Have Traits
• 2+ years experience coaching or managing frontline support or documentation teams
• Operational mindset with experience managing SLAs, workflows, and queues
• Strong written communication and feedback skills
• Ability to navigate ambiguity and coach others through judgment-based decisions
• Highly organized and attentive to detail
• Bonus: Background in credentialing, healthcare ops, compliance, or trust & safety
💻 Remote Requirements
• Reliable wired internet (15Mbps+), quiet workspace
• Minimum i5 processor or equivalent, 12GB+ RAM
• Comfortable working overlapping EST + PST hours and weekends
• Based outside the U.S. (Canada, Europe, South Africa, Asia, or Latin America)
💡 Why It’s a Win for Remote Job Seekers
• Help healthcare professionals access flexible, life-changing work opportunities
• Manage high-impact processes at a profitable, mission-driven Series C startup
• Join a 600+ person global team dedicated to growth, trust, and operational excellence
• Gain leadership exposure across multiple functions with room to grow
✍️ Call to Action
If you’re ready to lead a team that safeguards quality and accelerates access to healthcare work, Clipboard Health wants to hear from you. Apply now to help us maintain speed, trust, and excellence across our growing platform.