🧾 About the Role
Canonical—the publisher of Ubuntu—is hiring a Graduate Customer Success Manager to help new users and enterprise customers adopt and thrive with our open-source solutions. This remote role is an excellent entry point for tech-savvy, customer-oriented candidates who are passionate about Ubuntu, cloud infrastructure, and problem-solving. You’ll support customers directly, improve onboarding and documentation, and collaborate across departments to elevate the customer experience.
✅ Position Highlights
• Full-time, remote (open to applicants worldwide)
• Targeted toward recent or soon-to-be university graduates
• Annual compensation reviews and bonus opportunities
• Global team collaboration with 2–4 in-person company sprints each year
• $2,000 annual learning and development budget
📋 What You’ll Own
• Support customers by resolving technical inquiries and tracking ticket requests
• Onboard new customers and introduce Canonical products and processes (e.g., Ubuntu Pro, OpenStack, Ceph, Kubernetes, MAAS, Landscape)
• Identify at-risk accounts and high-potential champions
• Contribute to campaign initiatives and engagement touchpoints
• Collaborate with Sales and Support teams on customer success strategies
• Collect user feedback and deliver insights to the product and engineering teams
• Enrich documentation, onboarding materials, and Q&A content
🎯 Must-Have Traits
• Recent graduate (or graduating soon) with strong academic performance
• Passion for open-source, Ubuntu, and infrastructure technology
• Excellent presentation and communication skills (written and verbal)
• Strong organizational skills and attention to detail
• Empathetic mindset and a desire to help others succeed
• Comfortable working in a distributed, remote-first team
💻 Remote Requirements
• Reliable internet and home-office setup
• Ability to collaborate with team members globally
• Willingness to travel internationally for company events (2–4 times/year)
💡 Why It’s a Win for Remote Job Seekers
• Join a world-leading open-source company with a meaningful global mission
• Work on products used by millions of developers and enterprises
• Gain full-spectrum exposure to infrastructure, cloud, and open-source solutions
• Build foundational skills with room to grow into Customer Success leadership
• Collaborate with a team that values curiosity, accountability, and empathy
✍️ Call to Action
If you’re a recent graduate ready to dive into the world of customer success and open source technology, Canonical wants to hear from you. Apply now and be part of a mission to make tech accessible to everyone on the planet.