(Remote – Worldwide)
🧾 About the Role
Canonical—the company behind Ubuntu—is looking for a Graduate Customer Success Manager to help users and customers get the most out of its cutting-edge open-source products. This is an entry-level opportunity to support onboarding, drive adoption, and build long-term relationships with customers who use tools like Ubuntu Pro, MAAS, Ceph, and Kubernetes.
✅ Position Highlights
• Compensation based on location, experience, and performance
• Annual bonus structure
• Full-Time | Remote | Entry-Level
• Work from anywhere, with 2–4 annual team meetups
• $2,000 personal learning and development budget
• Generous leave, parental policies, and travel perks
📋 What You’ll Own
• Help customers navigate technical issues and product onboarding
• Support users via documentation, digital campaigns, and email outreach
• Build relationships with customers to drive product adoption
• Collaborate with internal teams to identify and address pain points
• Track customer health, risk, and feedback to inform product improvement
🎯 Must-Have Traits
• Strong verbal and written communication skills
• Passion for technology and open-source (especially Ubuntu)
• Great organization and documentation habits
• Strong interpersonal and problem-solving skills
• Recent university graduate or up to 2 years’ experience
• Fluency in English; additional languages like Spanish, Japanese, Korean, or French are a plus
💻 Remote Requirements
• Reliable internet connection
• Ability to work independently and across time zones
• Willingness to travel internationally 2–4 times per year for company events
💡 Why It’s a Win for Remote Job Seekers
• A first step into a global tech company and career in customer success
• Entry-level role with growth potential and world-class mentorship
• Inclusive, remote-first environment with international reach
✍️ Call to Action
Ready to launch your career in tech and make a real impact in the open-source world? Apply today to join Canonical’s Customer Success team and help shape the future of Ubuntu.