💻 Remote – Full-Time | Client-Based
🧾 About the Role
CrewBloom is hiring a Tier 3 IT Support Representative to manage technical support issues for both internal teams and external customers. You’ll triage and troubleshoot a variety of issues—ranging from platform bugs to network errors—ensuring smooth communication, detailed documentation, and timely resolution. This role requires a tech-savvy problem-solver who thrives in a collaborative, fast-paced, and support-driven environment.
✅ Position Highlights
• Full-time, fully remote
• Work with global teams and academic clients
• 24×5 support model with future 24×7 potential
• High-growth, mission-driven company culture
📋 What You’ll Own
• Triage and manage support tickets via Jira
• Troubleshoot and document technical issues
• Act as the main point of contact for both internal and external support
• Gather debugging data and replicate reported issues
• Route issues to appropriate teams with complete context
• Maintain the support knowledge base via Confluence
• Monitor and update customers without exposing internal conversations
• Assist with platform-related questions (SSO, content access, network errors, etc.)
🎯 Must-Have Traits
• Excellent written English (most support is non-verbal)
• Detail-oriented with strong problem-solving instincts
• Familiar with Jira, Confluence, Salesforce, and HubSpot
• HTML/CSS/JavaScript literacy
• Experience debugging through browser console logs
• Basic understanding of networks, IPs, firewalls, proxies, and SSO
• Familiarity with XML and JSON
• Ability to research answers and troubleshoot independently
💻 Remote Requirements
• Internet: Primary 15 Mbps, Backup 10 Mbps (power-stable)
• Primary Device: i5 (8th gen+) or Ryzen 5, 8 GB RAM minimum
• Backup Device: i3 equivalent or higher
• Webcam, noise-canceling USB headset, smartphone
• Quiet, dedicated home office
💡 Why It’s a Win for Remote Job Seekers
• Fully remote setup with flexible work environment
• Work with diverse teams and a wide range of support scenarios
• Learn cutting-edge tools and support practices
• Contribute to meaningful projects in tech and education
• Thrive in a collaborative and innovation-focused culture
✍️ If you’re a resourceful tech troubleshooter who enjoys solving puzzles and supporting people—apply now and help shape a smarter, more connected support experience.