š§¾ About the Role
Pie Insurance is transforming commercial insurance for small businessesāmaking it simple, affordable, and easy as pie. As a Payroll Partner Service Specialist, youāll be the go-to expert for both payroll partners and insured clients, handling everything from simple inquiries to complex escalations. Youāll bring empathy, expertise, and problem-solving skills to a high-impact, customer-facing role that blends technical execution with relationship-building.
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Position Highlights
ā¢ $23.50ā$28.00/hour
ā¢ Full-Time
ā¢ 100% Remote (U.S.-based only)
ā¢ Equity included (āa piece of the pieā)
ā¢ Comprehensive health, dental, and vision coverage
ā¢ Generous PTO and paid holidays
ā¢ 401(k) match
ā¢ Parental and caregiver leave
š What Youāll Own
ā¢ Serve as a primary point of contact for payroll partners and insureds via phone, email, and platform communications
ā¢ Manage full-cycle policy servicing including renewals, cancellations, billing issues, and remittance reconciliation
ā¢ Resolve both standard and urgent inquiries with a 24-hour response commitment
ā¢ Troubleshoot and resolve billing discrepancies, policy production issues, and data concerns
ā¢ Proactively identify and resolve partner pain points before they escalate
ā¢ Act as a subject matter expert for workersā comp within the Payroll Partner Pod
ā¢ Support new hire onboarding and training, including SOP documentation and resource creation
ā¢ Participate in special projects and process rollouts as needed
šÆ Must-Have Traits
ā¢ High school diploma or GED required (Associateās or Bachelorās degree preferred)
ā¢ 1+ year in a high-volume customer contact environment
ā¢ Prior experience in insurance or payroll service support strongly preferred
ā¢ Strong written and verbal communicationāespecially under pressure
ā¢ Proven problem solver with sharp attention to detail
ā¢ Experience with Salesforce, G-Suite, Slack, and digital payment systems is a plus
ā¢ Adaptability and growth mindsetāready to pivot as the team scales
ā¢ Ability to train and support others with clarity and patience
š» Remote Requirements
ā¢ Must live and work in the U.S. (territories excluded)
ā¢ Reliable high-speed internet
ā¢ Quiet, professional home office setup
š” Why Itās a Win for Remote Job Seekers
ā¢ Join a company named one of Americaās Best Startup Employers (2025)
ā¢ Play a key role in shaping the payroll partner experience
ā¢ Enjoy a people-first culture with transparent leadership and growth opportunities
ā¢ Get in on the ground floor of a transformative insurtech company with national reach
āļø Call to Action
If youāre a detail-driven, people-focused problem solver who thrives in a fast-paced, fully remote roleāthis is your seat at the table. Apply now and help Pie keep insurance as easy as pie.