(Remote – Worldwide)
🧾 About the Role
We’re looking for a Spanish Bilingual Support Representative to join our client-facing team. In this role, you’ll be the trusted point of contact for Spanish- and English-speaking clients, supporting them with everything from document management to invoice resolution. You’ll play a crucial role in building positive relationships, solving problems with clarity and empathy, and ensuring every interaction reflects our commitment to service excellence.
✅ Position Highlights
• Full-time, remote-first position
• Bilingual communication: Spanish + English
• Client-facing support via voice, email, and messaging
• Flexible location and schedule
• High-growth potential in a global company
📋 What You’ll Own
• Initiate outreach via phone, email, and text to assist clients with:
↳ Document submissions and signing processes
↳ Invoice payment and overdue reminders
↳ General account-related inquiries
• Guide clients step-by-step through the document signing and submission process
• Handle incoming calls related to billing, document management, and account support
• Educate clients on the business model, service offerings, and payment procedures
• Maintain accurate records and ensure timely completion of client documentation
🎯 Must-Have Traits
• Fluent in Spanish and English, both spoken and written
• Clear and empathetic communicator, able to explain complex topics simply
• Highly organized and able to manage multiple client cases at once
• Comfortable using email, messaging tools, and CRM platforms
• Adaptable and reliable in a fast-paced environment
• Previous customer support experience strongly preferred
💻 Remote Requirements
• Internet: Minimum 15 Mbps (main), 10 Mbps (backup)
• Device Requirements:
↳ Primary: Laptop or desktop with i5 processor and 8GB RAM
↳ Backup: Minimum i3 processor (must function during power interruptions)
• Additional Essentials:
↳ Webcam
↳ Noise-canceling USB headset
↳ Smartphone
↳ Quiet, professional home workspace
💡 Why It’s a Win for Remote Job Seekers
• 🌎 Work from anywhere—your office, your terms
• 💬 Inclusive and collaborative team culture
• 🚀 High-energy environment with plenty of opportunities for growth
• 🎓 Access to tools, coaching, and resources to develop your career
• 🧘♂️ Flexible schedule with no commute—designed for balance and wellbeing
✍️ Call to Action
If you’re fluent in Spanish and English, love helping people, and thrive in remote roles, we’d love to hear from you. Apply now and become a key part of a team that’s making a real impact every day.