🧾 About the Role
Benepass is on a mission to reimagine how companies take care of their people by making benefits flexible, personalized, and easy to use. We’re looking for a Customer Experience Associate to join our growing CX team, the front line in delivering exceptional support to our customers and end users. You’ll answer questions, resolve issues, and ensure every interaction leaves the customer feeling heard and supported.
âś… Position Highlights
• Pay: $67,000 base + equity
• Employment: Full-time
• Location: Remote (U.S. only)
• Schedule: Must be able to work evenings/weekends as needed
• Benefits: 95% coverage for medical/dental/vision, flexible PTO, $250 WFH setup, $150/month cell & internet stipend, $100/month wellness stipend, “No Meeting Wednesdays,” team offsites, and more
📋 What You’ll Own
• Resolve customer issues via phone, email, and live chat
• Learn and navigate Benepass systems to troubleshoot problems quickly
• Provide feedback on common issues and trends to improve the customer experience
• Uphold performance standards while going above and beyond for users
🎯 Must-Have Traits
• 1–3 years in a customer-facing role
• Excellent written and verbal communication skills
• Proficiency with G Suite and Slack
• Strong organizational skills and the ability to manage multiple tasks at once
• Comfort reviewing and analyzing basic data
• Proactive, self-starting mindset
✨ Nice-to-Have Skills
• Startup experience
• Experience with ticketing systems like Zendesk or Intercom
• Bilingual fluency
💡 Why It’s a Win for Remote Job Seekers
• 100% U.S.-based remote role with flexible benefits
• Equity included—be part of the company’s growth
• Strong culture with wellness perks and “No Meeting Wednesdays”
• Mission-driven work improving how companies care for employees
✍️ Call to Action
Bring your people-first attitude and problem-solving skills to Benepass and help us shape the future of employee benefits. Apply now to make an impact from anywhere in the U.S.