📍 Remote | Full-Time
🛡️ Public Trust Clearance Required
🇺🇸 U.S. Citizen or Permanent Resident Only
🏢 About PingWind
PingWind is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified company specializing in IT infrastructure, cybersecurity, and federal government support. We’re proud to serve the Department of Veterans Affairs and are seeking a Help Desk Customer Service Technician to support the Veterans Benefits Management System (VBMS).
If you’re passionate about solving problems, working with purpose, and supporting those who’ve served—this one’s for you.
🛠️ What You’ll Do
- 🔍 Resolve Application Issues: Analyze and resolve escalated tickets from Tier 1 support
- 📞 Engage in Daily Ops Calls: Join stakeholders to discuss high-priority issues and updates
- 🧠 Troubleshoot Systems: Handle PC setup, browser optimization, and network access issues
- 🧾 Track via ServiceNow: Log and manage issues from open to close using VA’s ticketing platform
✅ What You’ll Need
- 🎓 High School Diploma
- 🧑💻 3+ years of IT support or help desk experience
- 🌐 Familiarity with web-based apps, enterprise systems, and database tools
- 🧾 Experience with ServiceNow and ITIL workflows
- 🔒 Commitment to confidentiality and information security
- 🧰 Remote diagnostic skills and PC/browser troubleshooting ability
⭐ Preferred Qualities
- 🧑🤝🧑 Strong communication + interpersonal skills
- 🧠 Sharp analytical + multitasking ability under pressure
- 🧭 Independent, adaptable, and self-motivated
- 🔄 Comfortable with change management and new technologies
- 📚 Project coordination and report analysis experience a plus
💵 Compensation & Perks
- Paid Federal Holidays
- Comprehensive Health & Dental Plans
- 401(k) with Company Match
- Paid Vacation + Sick Leave
- Continuing Education Support
- Short/Long-Term Disability & Life Insurance
- Employee Assistance Program (EAP)
👥 Veterans Encouraged to Apply
🚫 PingWind is an equal opportunity employer. We respect and celebrate diversity.