📍 Remote (U.S. only)
🕒 Full-Time | Customer Support | Sustainable Tech
🌱 About GoodLeap
GoodLeap is a top-tier fintech company revolutionizing sustainable home upgrades. From solar panels to energy-efficient HVAC, we make clean living affordable through our powerful, AI-driven financing platform. Since 2018, we’ve financed over $27 billion in home sustainability projects—and we’re just getting started.
Our nonprofit arm, GivePower, is actively changing lives worldwide by deploying clean water and solar energy systems to underserved communities. We’re more than a company—we’re a movement.
🌟 The Role
We’re hiring a Customer Care Advisor to join our high-performing remote support team. You’ll be on the frontlines of the GoodLeap experience—answering questions, solving problems, offering support, and guiding customers toward energy-saving solutions.
This is a great fit for someone who enjoys building genuine connections, thrives on teamwork, and wants to play a key role in the green tech revolution.
💰 Pay: $22/hr
🎯 What You’ll Do
- 📞 Represent GoodLeap as a subject matter expert during customer calls
- 💬 Deliver top-tier service via phone, email, and chat—answering questions, solving issues, and sharing solutions
- 🧠 Recommend additional GoodLeap products and services when appropriate
- ✍️ Accurately document customer interactions in internal systems
- 🚨 Escalate issues when necessary, ensuring timely and effective resolution
- 👏 Contribute to a culture of positivity, learning, and performance
✅ You’re a Great Fit If You…
- 🗓 Have 3+ years of experience in customer service or sales
- ☀️ Bonus if you’ve worked in solar or home energy industries
- 🧘 Possess patience, empathy, and killer active listening skills
- 🧠 Are adaptable, quick on your feet, and open to coaching
- 💻 Have excellent verbal and written communication
- 🔁 Thrive in dynamic, fast-moving environments
❤️ Why You’ll Love It Here
- 🌎 Make a real impact in sustainability and clean energy
- 👩💻 Fully remote, but never disconnected—we’re all about collaboration
- 🌟 Join a mission-driven team with a strong work ethic and values
- 💧 Help power GivePower, our award-winning clean water initiative
📢 Note: This job description outlines key responsibilities but may evolve as needed. Flexibility, teamwork, and a proactive mindset are part of the package.