World Travel Holdings, the country’s largest cruise and leisure travel agency, is hiring a Customer Care Representative to deliver friendly, efficient service in their virtual call center. If you’re a travel enthusiast who thrives on solving problems and creating memorable moments—for customers and yourself—get ready to set sail.
âś… Position Highlights:
- Fully remote within the U.S.
- Full-time role (35–45 hrs/week) handling reservations and service requests
- Pay: $15/hour + bi-weekly incentives
- Paid training plus ongoing development support
🔎 What You’ll Own:
- Manage 2–3 inbound reservation and service calls per hour with a focus on one-call resolution
- Update and adjust bookings accurately across systems
- Use phone, chat, and email seamlessly while navigating multiple platforms
- Engage in team meetings and training sessions to stay sharp
- Consistently meet performance metrics and quality standards
🧠Must-Have Traits & Requirements:
- Reliable for full-time schedules:
- 6-week training: Mon–Fri, 10 AM–7 PM EST
- Initial schedule for 11 AM–11:30 PM EST, Sun–Sat (rotating shifts)
- Shift-bid system with schedules between 6 AM–2 AM EST
- Strong typing skills and technical comfort with email, chat, MS Office, and browser-based systems
- Excellent verbal and written communication; confident in outbound calls
- Coachable, detail-oriented, and dedicated to one-call resolution
- Self-motivated with a private home office and reliable internet connection (min. 10 Mbps down / 5 Mbps up)
đź’° Compensation & Benefits:
- $15/hour plus performance incentives
- Paid equipment (computer, headset)
- Benefits eligible after 90 days: medical, dental, 401(k), PTO, and travel perks
- Real-time internal support to keep you performing at your best
🎯 Why It’s a Win for Remote Job Seekers:
Combine your knack for service with a love for travel—settle into a structured remote call center environment backed by perks like travel discounts, career training, and a supportive team. It’s remote work with a vacation mindset.
✍️ Call to Action:
If you’re ready to help customers book dream getaways, thrive under fast-paced rhythms, and deliver seamless service—World Travel Holdings wants to hear from you. Apply now to become a Customer Care Representative, and help turn travel plans into reality.