Lulu and Georgia, the L.A.-based design-forward home décor brand, is hiring a Customer Experience Specialist to elevate their fast-growing e-commerce support team. If you’ve got a passion for style, a head for logistics, and fingers that fly on chat, this role is a beautiful fit.
âś… 100% remote (U.S.-based)
✅ Full-time, schedule includes Sunday–Thursday or Tuesday–Saturday
âś… Support a high-end interior design e-commerce experience
🧠Experience Level: 1–2 years in customer service or sales preferred
🔎 What You’ll Own:
• Respond to customer inquiries via email, live chat, and phone
• Help customers with orders, shipping delays, returns, and product questions
• Act as a brand ambassador—know the product line inside and out
• Problem-solve creatively and empathetically in complex support situations
• Liaise with warehouses and shipping partners to resolve logistical issues
• Gather and relay customer feedback to improve the overall experience
🧠Must-Have Traits:
• Prior experience in customer support, retail, or eCommerce
• Strong written and verbal communication skills
• Familiarity with Zendesk or similar tools (preferred)
• Attention to detail and high emotional intelligence
• A solutions-focused mindset with a calm, confident presence
• Flexible schedule availability including weekends and holidays
đź’° Compensation & Perks:
• Competitive full-time salary (not publicly listed)
• Work-from-home flexibility
• Be part of a small, cross-functional team at a rapidly growing brand
• Exposure to eCommerce operations, vendor coordination, and interior design
• A chance to grow with a stylish company known for thoughtful curation
🎯 Why It’s a Win for Remote Job Seekers:
This isn’t just a customer support role—it’s a chance to be the human voice behind a beloved, design-focused brand. You’ll solve problems with style, build real relationships with customers, and help shape the future of online interior shopping.
✍️ Call to Action:
If you’ve got a decorator’s eye and a helper’s heart—and can type fast enough to keep up with a live chat queue—Lulu and Georgia is ready for you. Apply now to become a Customer Experience Specialist and bring beauty and clarity to the inbox.