Allstate (through National General) is seeking a Customer Service Associate II for a fully remote role based in Phoenix, AZ. If you’re a calm problem-solver, ready to juggle high call volumes and real people’s urgencies, this could be your next move.
âś… 100% Remote for Arizona residents
✅ Early-career role (0–2 years experience preferred)
âś… Competitive base pay + commission structure
🧠Experience Level: Early career (High school diploma or GED preferred)
🔎 What You’ll Own:
• Tackle high volumes of inbound calls around property insurance—helping borrowers, carriers, and agents
• Guide customers through proof-of-insurance requests and handle premium disbursements
• De‑escalate tense situations with empathy and clarity
• Maintain accurate notes, update systems, and assist on claim packets during slow periods
• Adapt quickly and cross‑train in borrower follow‑up and help desk support
🧠Must‑Have Traits:
• Excellent verbal communication and active listening
• Tech-savvy and adaptable to multiple systems (help desk, CRM)
• Calm under pressure, able to defuse conflict
• Strong organizational skills and schedule adherence
• Customer-centric mindset and results-driven focus
đź’° Compensation & Perks:
• Base salary (posted roles around $18/hr; commissions/incentives on top)
• Health, dental, vision insurance, plus retirement tools
• PTO from day one (~4 weeks), paid holidays
• Robust onboarding with paid training and cross‑training
• Fully remote and flexible—equipment provided
🎯 Why It’s a Win for Remote Job Seekers:
Set up shop anywhere in Arizona, support real people through real stresses, and grow in a major insurance brand with clear advancement paths. Early pay meets performance—your hustle maps directly to income.
✍️ Call to Action:
If you’re detail-oriented, empathetic, tech-curious, and energized by real-time support and occasional upsell, hit apply. Allstate’s National General team is ready for someone who can keep cool under pressure and thrive helping customers remote-first.