📍 Remote (Must reside in Florida)
🕒 Full-Time | Healthcare Fintech | Customer Experience
🌍 About NationsBenefits
NationsBenefits is one of the fastest-growing healthcare fintech companies in the U.S., partnering with managed care organizations to deliver innovative supplemental benefits, flex cards, and member engagement solutions that improve health outcomes and satisfaction.
We operate across the U.S., South America, and India, creating career opportunities that fuel growth from within. Our mission? Transform healthcare for the better.
If you’re ready to be part of a purpose-driven team that’s changing the game in healthcare services—this is your moment.
🎯 The Role
As a Customer Service Representative, you’ll serve on the front lines—helping customers troubleshoot issues across web, mobile, and payment platforms. You’ll become an expert in our systems and play a critical role in delivering white-glove support with empathy, clarity, and efficiency.
🔧 What You’ll Do
- 📞 Respond to customer inquiries via phone with professionalism and patience
- 🧠 Troubleshoot issues related to mobile apps, web platforms, and terminals
- 💻 Use internal systems (Jira, Confluence, POS apps) to track and resolve issues
- 🤝 Collaborate with onshore and offshore teams to resolve cases
- 📚 Learn and navigate multiple platforms including Benefits POS, i9000s terminals
- 👂 Demonstrate empathy and patience in every customer interaction
- 🧩 Cross-train across systems to expand your knowledge base
🧠 What You Bring
- 🎓 High school diploma or equivalent
- 🧰 1–2 years of customer support experience (tech or healthcare a plus)
- 💬 Bilingual preferred
- 🛠️ Experience with physical POS terminals, scanners, pin pads, etc.
- 🧑💻 Familiarity with Jira, Confluence, Microsoft Office Suite
- 🚀 Quick learning abilities and strong organizational skills
- 🌐 Understanding of common tech terms: POS, iOS, Android, VPN, frontend/backend
💵 Perks & Benefits
✅ Remote-first flexibility (must reside in Florida)
✅ Opportunities for advancement across U.S., South America & India
✅ Be part of a mission-driven, fast-growing company
✅ Work with cutting-edge fintech tools in healthcare
🌈 Equal Opportunity Statement
NationsBenefits is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.