WebstaurantStore—part of Clark Associates’ booming restaurant-supply empire—is hiring a Customer Solutions Specialist for a fully remote shift. If you’re a proactive multitasker who’s fluent in tech tools and thrives on solving real-time problems, this one’s for you.
âś… 100% remote (working your local timezone equivalent)
✅ Full-time: Monday–Friday, 11:30 AM–8:00 PM ET (60-day training 9:30 AM–6:00 PM ET)
âś… U.S. residents only (specific eligible states listed)
🧠Experience Level: Skills-focused (no degree required)—customer support, software navigation valued webstaurantstore.com
🔎 What You’ll Own:
• Analyze customer situations, navigate accounts across multiple platforms, and deliver tailored solutions
• Communicate efficiently via phone, live chat, and email
• Keep customers updated on orders, escalations, and problem resolutions
• Collaborate cross-functionally with internal teams to support end‑to‑end workflows
• Apply de-escalation tactics to resolve tense situations with empathy and tact
• Stay adaptable: shift between tasks, accept feedback, and iterate approaches
• Attend video meetings and training sessions—culture thrives through connection
• Commit to continuous growth and learning
🧠Must-Have Traits & Requirements:
• Comfortable with Windows/Office 365; able to type 40 WPM and juggle multiple software tools
• Strong verbal and written English skills, with conversational fluency
• Reliable internet (≥75 Mbps down/10 Mbps up); wired ethernet preferred
• Must reside in an eligible state and have a distraction-free home office
• Quick thinker able to balance task-switching, deadlines, and customer needs
• Team-oriented mindset with a drive to improve and innovate
đź’° Compensation & Benefits:
• Starting at $25.70/hour
• Full training and access to development opportunities
• Inclusion in Clark Associates’ growth culture—recognized nine years running as one of PA’s fastest-growing firms
• Engage in a community-driven environment—daily video check‑ins, forums, and leadership connection
🎯 Why It’s a Win for Remote Job Seekers:
Join a scaling tech-driven brand while keeping work rooted in human connection. Support real customers, shape processes across departments, and grow your career—all without leaving home.
✍️ Call to Action:
If you’re solution-focused, tech-savvy, and ready to elevate the customer experience, click to apply. WebstaurantStore is waiting to meet someone who’s as driven by excellence as they are by empathy—and that could be you.