PandaDoc is hiring a Customer Support Associate to join their remote-first team, helping customers effortlessly navigate their document workflow platform. If you’re detail-oriented, love crafting solutions, and thrive helping people via chat and email—this role is yours.
âś… 100% remote (must reside in the U.S.)
✅ Full-time, entry-level to mid-level (1–2 years experience)
✅ Salary & OTE: $55K–$60K/year (base + bonus)
🧠Experience Level: 1–2 years in customer support/service
🔎 What You’ll Own:
• Deliver top-tier customer support via chat and email
• Become a product expert and troubleshoot user issues
• Manage multiple cases with calm precision and strong multitasking skills
• Collaborate with Tier 2/3 teams in the U.S., EU, and Philippines
• Hit and exceed KPIs like CSAT and quality standards
🧠Must‑Have Traits:
• 1–2 years in customer service or support roles
• Exceptional written communication and active listening skills
• Comfortable juggling systems, CRMs, and issue trackers
• Calm under pressure—conflict resolution is your second language
• Ready to work 9 am–6 pm ET (Eastern/Central time zones)
đź’° Compensation & Perks:
• $55K–$60K annual OTE (base + bonus)
• Health, life, disability insurance + commuter benefits
• 20+ PTO days, plus 401(k) + FSA support
• Paid training, career growth tracks, equity benefits
• Fully remote with equipment and virtual-bonding culture
🎯 Why It’s a Win for Remote Job Seekers:
PandaDoc blends high-impact SaaS work with a remote culture built on kindness, transparency, and growth. You’ll solve real problems for 60K+ customers, collaborate globally, and build your career in a supportive environment with clear paths forward
✍️ Call to Action:
If you’re geared to solve problems at scale, comfortable in tech support trenches, and ready to support users with empathy and clarity—PandaDoc’s ready for you. Apply now to join as a Customer Support Associate and help Pandas thrive.