🌍 Remote | 📍 Eligible: Canada, United Kingdom, Europe (non-UK)
🕓 Rotating Schedule | 🧑‍💻 Full-Time | 🩺 Healthcare Tech Marketplace
🧾 About the Role
Clipboard Health is a fast-growing, remote-first Series C startup revolutionizing the way healthcare professionals connect with workplaces. As a Customer Support Team Lead, you’ll coach and empower a team of support agents to deliver exceptional service to our 60,000+ professionals—ensuring we maintain our reputation for quality and efficiency across every shift.
This role is part of our Worker Operations division, where you’ll play a hands-on role in performance coaching, escalation management, and process improvement—while championing a customer-first mindset.
✅ What You’ll Do
• Provide ongoing coaching and quality feedback to agents based on metrics and customer interactions
• Ensure your team hits quality, productivity, and attendance goals
• Handle complex customer escalations with clarity and empathy
• Conduct performance monitoring and maintain coaching logs
• Lead with data—using tools like Zendesk, Metabase, and Amazon Connect
• Manage schedules, enforce accountability, and recognize high-potential agents
• Foster team growth through delegation, development, and team-building initiatives
• Drive a culture of learning, performance, and customer centricity
🎯 You’re a Great Fit If You Have:
• 2+ years of team coaching experience in a customer support environment
• 2+ years of management experience with direct reports
• 2+ years of hands-on customer service experience
• Outstanding written and verbal communication skills
• Strong problem-solving and conflict resolution capabilities
• A track record of setting and achieving SMART goals
• Adaptability and calm under pressure
• A customer-first mindset with strong process knowledge
• Ability to work EST & PST overlapping hours and weekends as needed
đź’» Tech Requirements
• Wired internet connection (15+ Mbps)
• i5 processor or equivalent, 12GB+ RAM
• Quiet work environment, steady power & connectivity
đź’¸ Compensation & Details
• Estimated Annual Salary: USD $50,000–$90,000 (based on experience & location)
• Fully remote position across eligible geographies
• Join a profitable, mission-driven company that fills millions of shifts annually
• Part of a globally distributed team of 600+
✍️ Call to Action
If you’re ready to lead with empathy, elevate team performance, and help shape the future of healthcare staffing—apply now and join the company lifting thousands up the socioeconomic ladder.