Skillable—a pioneer in virtual IT labs and hands-on digital skills training—is hiring a 100% remote IT Support Specialist to support their global remote teams. If you’re the kind of tech whisperer who can tame Windows, macOS, and device setups in your sleep, this is your stage.
âś… Position Highlights
- Fully remote, U.S.-based (residents of AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI)
- Salary range: $60,000–$78,000/year, based on experience
- Tier-1 and Tier-2 IT support in a cloud-first environment
🔎 What You’ll Own:
- Provide first-line support for hardware/software issues on Windows and macOS
- Manage user accounts: provisioning, deprovisioning, and access in Entra ID
- Troubleshoot with remote tools while logging and resolving tickets
- Handle device setup, maintenance, and regular patching (CIS benchmarks)
- Escalate complex issues and partner with IT leadership
- Support onboarding/offboarding—devices, accounts, access
- Maintain IT asset inventory and support audits
- Contribute to process improvements and craft self-help documentation
- Participate in on-call rotation for nights/weekends/holidays
🧠Must-Have Traits:
- 3+ years of IT support experience (remote/decentralized preferred)
- Proficiency with Windows & macOS, basic networking, Entra ID, remote tools
- Familiarity with Intune or Kandji for device management
- Experience with ticketing systems and basic ITIL processes
- Proactive, detail-focused, with excellent communication skills
- Comfortable working independently in a remote environment
đź’° Compensation & Perks:
- $60K–$78K base (location-independent)
- Monthly stipend for home office essentials
- Comprehensive benefits: medical, dental, vision, HSA/FSA, life & disability insurance, pet coverage, wellness reimbursement
- 401(k) with match, tuition reimbursement, open PTO, parental leave, volunteer time
- Early Fridays (“Friends & Family Fridays”), plus company-wide breaks during the 4th of July week
🎯 Why It’s a Win for Remote Tech Pros:
Help scale an innovative e-learning platform while working from anywhere in the U.S. You’ll shape support systems, impact engineers and users, and enjoy a benefits-rich, culture-first workplace that values your authentic contributions.
✍️ Call to Action:
If you’re fluent in user experience and systems troubleshooting, and you’re ready to support a global remote workforce—Skillable is calling. Apply now to become their next IT Support Specialist and engineer peace of mind for the digital classroom.