R1 RCM, a leader in revenue cycle management for hospitals and health systems, is hiring a Patient Solutions Lead, also known as Team Lead, Customer Service (Req#: R240000005136). You’ll coach a small remote call center team to improve patient billing experiences and support hospital financial performance.
âś… Position Highlights:
• Fully remote across the USA
• Full-time team lead role supporting healthcare call center operations
• Compensation: $16.88–$25.51/hr, depending on experience and location
🔎 What You’ll Own:
• Lead & Measure: Track staffing, productivity, attendance, and performance metrics daily/weekly/monthly
• Coach & Develop: Mentor team members in billing workflows and process quality
• Resolve Issues: Troubleshoot patient billing concerns with urgency and empathy
• Train & Onboard: Educate staff on systems, process updates, and best practices
• Champion Patient Focus: Model professionalism and empathy in all patient interactions
🧠Must-Have Traits & Experience:
• High school diploma or GED required
• ≥3 years in a healthcare call center setting
• ≥1 year in a team lead or supervisory role in healthcare billing
• Strong communication, coaching, and problem-solving abilities
• Data-driven, organized, and patient-centric mindset
🎯 Why It’s a Win for Remote Leaders:
Join R1 RCM, a “Best in KLAS” healthcare tech innovator, and lead a team that touches patient outcomes and hospital revenue daily Shape workflows, build performance culture, and support your team—all from home.
đź’° Compensation & Benefits:
• Competitive hourly pay up to $25.51/hr, based on skills and location
• Benefits include health, dental, vision, life insurance, 401(k), PTO, and more—with R1’s signature professional development and inclusive culture
✍️ Call to Action:
If you’re a seasoned billing pro with leadership chops, data-savvy instincts, and a passion for patient advocacy—R1 RCM wants you. Apply now for the Patient Solutions Lead (Team Lead, Customer Service), Req# R240000005136, and help make healthcare billing smoother for patients and providers alike.