LendingTree is hiring a Remote Customer Service Representative to support customers navigating lending products—mortgages, personal loans, credit cards, and more. If you’re a people person with fintech curiosity, this role puts you at the heart of helping Americans make smart financial choices.
âś… 100% Remote (U.S.-based)
✅ Full-time (likely 30–40 hrs/week)
✅ Early-career: 1–3 years of customer service experience preferred
🔎 What You’ll Own:
- Respond professionally to inbound inquiries by phone, chat, or email
- Educate customers on LendingTree’s tools and lending options
- Use CRM to record interactions and update customer profiles
- Collaborate with internal teams (sales, mortgage specialists, etc.) to resolve complex issues
- Maintain quality metrics—CSAT, call time, resolution rates
🧠Must‑Have Traits:
- Exceptional verbal and written communication
- High attention to detail with ability to multitask systems/workflows
- Tech-savvy with CRMs, screensharing tools, and remote work setup
- Empathetic, patient, and able to handle frustrated customers
- Strong problem-solving skills and data-driven approach
đź’° Compensation & Perks:
- Competitive hourly rate or salary + performance incentives
- Full benefits: medical, dental, vision, 401(k) with match
- PTO, paid holidays, and wellness programs
- Remote-first model with equipment and home-office stipend
- Career growth in fintech/customer support tracks
🎯 Why It’s a Win for You:
Join a high-growth fintech leader where your voice truly matters. You’ll help consumers navigate life-changing decisions, build financial literacy, and grow with a company pushing innovation in personal finance.
✍️ Call to Action:
If you’re passionate about helping people conquer financial stress and eager to support real customers in making smart choices—LendingTree wants your conversation. Apply now as a Remote Customer Service Representative and help shape better financial futures.