Think Academy US, a U.S. extension of TAL Education Group, seeks an enthusiastic Remote Customer Service Representative (contractor, full-time 30–40 hr/week) to support and consult parent-clients for its K‑12 ed-tech platform. If you’re energized by making education better through meaningful conversations, this role could be your stage.
âś… 100% Remote (Work-from-anywhere)
✅ Full-time contractor role, 30–40 hr/week
âś… Start ASAP
🧠Experience Level: Entry-level to early-career (customer-facing experience preferred)
🔎 What You’ll Own:
• Serve as the primary touchpoint for parent-clients—listen, empathize, and resolve concerns quickly
• Build lasting relationships with parents and students to drive satisfaction and trust
• Answer queries via phone, email, and WeChat
• Collaborate with internal teams to enhance processes and deliver a seamless customer journey
🧠Must‑Have Traits:
• Prior customer service or face-to-face experience preferred
• Friendly, articulate communicator—verbal and written
• Comfortable in a fast-paced, remote environment
• Confident multitasker with strong follow-through
• Fluency in Mandarin (speaking, reading, writing) is essential
đź•’ Work Schedule:
• Monday–Friday: 10 am–7 pm PT (Pacific Time)
đź’° Compensation & Perks:
• $18–$20 per hour + performance-based commission
• Flexible remote setup—work from anywhere
• Professional development with communication, problem-solving, and strategic-thinking growth
• Be part of an innovative ed‑tech team impacting millions weekly
🎯 Why It’s a Win:
Help shape how families connect with ed-tech. Think Academy combines empathy with innovation—and you’re at the center, helping build systems that matter. Ideal for those who want remote flexibility and real impact.
✍️ Call to Action:
If you speak Mandarin, love people, and thrive in customer-centric roles, Think Academy US wants your voice. Apply now to join as a Customer Service Representative and help families grow with your support.