🏠 Remote (U.S. – EST) | 🕒 Full-Time | 💰 $44,000 – $48,500/year
🧾 About the Role
Maximus is hiring a Bilingual Call Center Supervisor to lead a remote team supporting the CDC INFO program. This role requires fluency in both English and Spanish and strong leadership in a high-volume, deadline-driven environment. You’ll coach agents, drive operational goals, and support public health outreach nationwide.
🗓 Schedule: Monday–Friday, 11:30 AM–8:00 PM EST
🌐 Remote | Must have personal computer for training
🗣 Must speak, read, and write English & Spanish fluently
🎯 What You’ll Do
- Supervise remote call center staff to ensure quality and compliance
- Interview, hire, and manage team performance with HR collaboration
- Conduct weekly coaching and support employee development
- Monitor service level goals and analyze team performance
- Lead team meetings, enforce call center policies, and resolve escalations
- Recommend changes to improve workflows and efficiency
- Maintain strict confidentiality and ensure compliance with labor laws
- Step in to assist team with challenging cases as needed
- Participate in operational leadership activities
🎓 What You’ll Need
✔️ Bachelor’s degree (or equivalent combo of experience & education)
✔️ 3–5 years of professional experience
✔️ Fluent in English & Spanish (read/write/speak professionally)
✔️ Proficient with Microsoft Office
✔️ Strong written, verbal, and organizational skills
✔️ Ability to lead in fast-paced, remote environments
✔️ Must be able to remain stationary for extended periods
✔️ Comfortable using video conferencing tools
💻 Home Office Requirements
- 💻 A personal laptop/desktop for training (no tablets or Chromebooks)
- 🌐 Internet speed of 25 Mbps or higher (test via speedtest.net)
- 🔌 Hardwired ethernet connection preferred
- 🛑 Quiet, private workspace with reliable power
After training, company equipment will be provided.
💰 Salary Range:
- Minimum: $44,000
- Maximum: $48,500
Based on experience, qualifications, and internal equity
✨ CDC INFO experience? That’s a bonus.
🎓 Ready to lead with empathy and precision? Join a mission that empowers public health communication—remotely.