🏠 Remote (U.S. – EST) | 🕒 Full-Time | 💰 $44,800 – $55,000/year
🧾 About the Role
Maximus is seeking a Call Center Supervisor to lead a remote team of 10–12 Enrollment Brokers supporting Louisiana Medicaid applications. You’ll coach your team, ensure high-quality service, and help customers navigate their Medicaid journey—all from home.
🗓 Must be available Monday–Friday, 9 AM–6 PM EST
🌐 This is a fully remote position
💼 Supervisor experience with remote teams is required
🎁 Benefits Snapshot
- ⚖️ Work/Life Balance: Flexibility tailored to your needs
- 💵 Performance Bonuses available
- 🏥 Comprehensive Insurance: Medical, Dental, Vision, HSA, Life, Auto, Pet & more
- 🧓 401K + Company Match
- 🛌 PTO + Holidays + Sick Leave
- 🧘 Employee Wellness Program
- 📚 Tuition Reimbursement & Professional Development
- 🏆 Employee Recognition Platform
- 🛍 Exclusive Discounts for employees
📋 Responsibilities
- Manage a remote call center team of 10–12 Enrollment Brokers
- Monitor calls and staff performance for quality and efficiency
- Interview, hire, evaluate, and discipline staff with HR partnership
- Provide consistent coaching, mentoring, and feedback
- Ensure compliance with policies (incl. wage & hour laws)
- Identify training opportunities and lead weekly coaching
- Track quality trends, improve performance, and escalate issues when needed
- Participate in leadership meetings and policy improvement
- Handle escalations, ensure confidentiality, and drive call center goals
- Lead by example—support, motivate, and engage your team
🎓 Qualifications
✔️ Bachelor’s degree (or equivalent combo of experience and education)
✔️ 3–5 years of relevant experience
✔️ Minimum 6 months experience supervising a remote team
✔️ Call Center + Medicaid/Health Plan experience preferred
✔️ Proficient with Microsoft applications
✔️ Must reside in the continental U.S.
🌐 Home Office Requirements
- 💻 Stable internet: 25 Mbps+ (Speed test screenshot required)
- 🔌 Wired or Wi-Fi connection to your home router (Cat5/Cat6 cable preferred)
- 📍 Must be located within the continental U.S.
💼 Salary Range:
- Minimum: $44,800
- Maximum: $55,000
Based on experience, location, and internal alignment
✨ Ready to lead with purpose and empathy? Apply today and be part of a mission that matters. Help individuals access the care they need—while growing your own career in a remote, people-first environment.