Support AI-powered financial tools from home
🧾 About the Role
Join a fast-paced team working at the intersection of AI and financial services. As a Customer Support Agent, you’ll help clients navigate retirement plan tools and account services—all while working remotely from the Philippines on a U.S. East Coast schedule.
âś… Position Highlights
• $5/hour – Paid hourly as a contractor
• 45–50 hours/week
• Work Schedule: 9 AM – 6 PM EST (night shift PH time)
• 100% Remote
• Entry-Level Role
📋 What You’ll Own
• Deliver friendly and accurate support via phone, chat, and email
• Guide users through account activation, integration, and troubleshooting
• Answer questions about retirement plans (401k, IRA, Profit Sharing)
• Use Zendesk, Aircall, and CRM tools to manage cases
• Escalate complex issues to internal teams for resolution
🎯 Must-Have Traits
• Fluent in English (spoken and written)
• Prior experience in customer support, tech helpdesk, or financial services preferred
• Strong communication, multitasking, and organization skills
• Familiar with retirement account concepts a plus
• Experience with Zendesk and Aircall ideal
• Must pass a background check
đź’» Remote Requirements
• Reliable computer (Windows or Mac) – full specs required
• Stable high-speed internet – screenshot proof required
• Quiet, professional home workspace
• Able to work independently and follow directions closely
💡 Why It’s a Win for Remote Job Seekers
If you’re based in the Philippines and thrive in customer-facing roles, this is a solid opportunity to gain U.S. client exposure and steady work supporting a next-gen AI-powered product in the financial space.
✍️ Call to Action
Ready to jump into full-time remote work and support a game-changing platform? If you’ve got the tech setup and the service mindset, apply today.