🧾 About the Role
Afni is hiring full-time Remote Customer Service Representatives to support a regional health plan by assisting service providers—like doctor’s offices, labs, and hospitals—with claim status inquiries. You’ll be solving real problems for real people in healthcare, all from a fully remote environment.
âś… Position Overview
• Title: Inbound Customer Service Representative
• Location: Remote (must reside in AL, AZ, FL, GA, KY, NC, SC, or TX)
• Schedule: Full-Time, 40 hours/week
• Industry: Healthcare / Customer Service
• Posted: Recently
• Requisition ID: #25-1053
📋 What You’ll Do
• Answer inbound calls from healthcare providers regarding claim status
• Provide accurate, empathetic, and efficient issue resolution
• Navigate multiple internal systems while maintaining attention to detail
• Document all interactions thoroughly
• Spot and act on sales opportunities when appropriate
• Uphold Afni’s world-class service standards
🧠What You’ll Need
• Minimum 1 year of customer service or sales experience
• At least 6 months of call center experience in a remote setting
• High school diploma or GED
• Excellent communication, multitasking, and time management skills
• Ability to handle 40+ calls per day
• Must pass a background check
• Legally eligible to work in the U.S.
• Must be 18 years or older
đź’» Remote Setup Requirements
• Reliable Cable or Fiber Internet (no satellite, DSL, or cellular)
- 25 Mbps download / 10 Mbps upload minimum
- Ping < 100 ms
• Private home workspace with no background noise
• Webcam access required during working hours
🌱 What Afni Offers
• Paid training + continuous professional development
• Competitive salary + sales commission + holiday pay after 90 days
• Medical, Dental, and Vision Insurance (with partial premiums covered)
• Paid Time Off and 10 Paid Holidays
• Tuition Reimbursement
• Lucrative Referral Program
• Opportunities for internal promotion—most leaders started as agents
đź’ˇ Why Choose Afni?
Because here, you’re not just another employee—you’re part of something bigger. At Afni, you’ll build real relationships, grow in your career, and be part of a culture that cares.
✍️ Apply Now
Ready to take your skills to the next level from the comfort of your home? Afni is hiring now—start your application today.