🧾 About the Role
ModSquad is seeking part-time bilingual (English/Spanish) customer support professionals to assist customers for a client whose innovative software helps property owners identify potential overpayments on their property taxes. This is a non-sales role focused on inbound calls, where you’ll provide friendly, knowledgeable assistance and answer customer inquiries about the client’s services.
âś… Position Highlights
• Pay: Hourly rate discussed during interview
• Employment: Part-time, 20 hours/week
• Schedule: Monday–Friday, 6 AM – 3 PM PT
• Duration: 90 days (with potential to extend)
• Location: Remote from select U.S. states (excluding CA, CO, NY, WA)
📋 What You’ll Own
• Answer inbound calls in both English and Spanish
• Provide clear, professional, and helpful support to customers
• Research customer inquiries and deliver accurate information
• Maintain a positive, empathetic, and professional tone
• Assist with additional tasks as needed to support the client’s services
🎯 Must-Have Traits
• Bilingual proficiency in English and Spanish
• Pleasant, professional phone presence
• Strong multitasking skills and attention to detail
• Eagerness to learn new systems and information
• Call center experience preferred but not required
đź’» Remote Requirements
• Quiet, distraction-free workspace
• Reliable high-speed internet connection
• Ability to work scheduled hours consistently
💡 Why It’s a Win for Remote Job Seekers
• 100% remote work for a well-known CX services company
• Opportunity to support a meaningful product that helps property owners
• Stable part-time schedule with weekday shifts only
• Collaborative, global team culture with room for growth on future projects
✍️ Call to Action
If you’re a bilingual customer support pro who thrives on helping people and enjoys problem-solving, join ModSquad’s remote team and make a difference for customers every day.