📍 Remote | $128,000–$138,000/year
🕒 Full-Time | Leadership Role | SaaS / Tech
🧼 About Rinsed
Rinsed is revolutionizing the $15B car wash industry with smart, scalable software. Our B2B SaaS platform helps car washes grow subscription revenue and operate more efficiently—think modern tech meets high-speed tunnels that clean over 200 cars an hour.
We’re backed by VMG Technology, Founders Fund, and Bedrock Capital, and we’re growing fast:
📍 3,000+ installs nationwide
📈 8+ million memberships managed
💡 Series B funded and just getting started
Now’s your chance to help shape the customer experience for an industry that’s long overdue for innovation.
💼 The Role: Team Lead, Customer Support
We’re looking for a hands-on leader to join our Customer Success team. You’ll manage five support reps, lead escalations, monitor SLAs, and spend up to 50% of your time in the trenches solving tickets. It’s the perfect role for someone who blends strategy, empathy, and execution.
🔧 What You’ll Do
- 👥 Manage and coach a team of 5 Support Representatives
- 🧩 Resolve customer escalations with speed, care, and clarity
- 💬 Stay active in the Zendesk ticket queue (50% of time)
- 📊 Monitor performance and ensure SLAs/KPIs are met
- 🤝 Partner with VP of Customer Success to spot trends and drive support strategy
- 🧠 Train and onboard new team members to ensure consistency
- 🔄 Collaborate with Product, Engineering, and Ops to advocate for customer needs
✅ What We’re Looking For
- 💼 3+ years in Customer Support/SaaS; 1+ year in a lead or supervisory role
- 🛠️ Zendesk (or equivalent) power user
- 🧠 Strong communication and conflict-resolution skills
- ✋ Hands-on leadership style—you lead by doing
- 🚀 Startup or high-growth experience a plus
- 🧩 Technical chops to explain complex issues in simple terms
💸 Compensation & Benefits
- Salary: $128,000–$138,000/year
- Remote-first flexibility
- Competitive health, dental, and vision benefits
- Room to grow and shape a customer-first team
🌎 Diversity Matters
Rinsed is proud to be an equal opportunity employer. We believe diverse teams build better products and foster stronger cultures. If you need accommodations for the application process, reach out to people@rinsed.co.
🚀 Why Join Rinsed?
✅ Be part of a collaborative, supportive team
✅ Influence and grow a best-in-class support function
✅ Help modernize a $15B industry
✅ Work where tech and real-world impact meet