Work Type: Full-Time | Remote
Client-Based Role
🔍 Overview
Are you a tech whisperer who knows your way around both MacBooks and PCs? Do you thrive on solving complex problems and guiding customers from frustration to relief? We’re looking for a Technical Support Representative to provide expert-level assistance to English-speaking clients—over the phone, through remote access tools, and across a wide range of operating systems and devices.
This role blends technical skill, customer empathy, and a touch of sales savvy to deliver white-glove support and build lasting client trust.
🧰 What You’ll Do
🔧 Troubleshooting & Repair (Mac + PC)
- Diagnose and resolve technical issues via remote access and inbound calls.
- Handle system recovery, Mac reinstalls, PC resets, malware removals, and driver updates.
- Solve issues tied to Outlook, Chrome, game crashes, and general OS performance.
🖨 Device & Network Support
- Fix printer connectivity and Wi-Fi driver problems.
- Troubleshoot hardware failures like RAM, power supply, and hard drive issues.
- Address network glitches and slow internet complaints.
📞 Customer Communication & Documentation
- Provide clear, confident tech guidance over the phone.
- Keep detailed logs of problems and solutions.
- Ensure strong follow-up and customer satisfaction.
💼 Soft Sales & Upselling
- After resolving issues, offer clients relevant support packages or upgraded services.
- Leverage your customer rapport to drive trust-based upsells.
✅ Who You Are
- Tech Fluent: Comfortable working in both Apple and Windows environments.
- Calm Under Pressure: Can manage frustrated callers with empathy and professionalism.
- Sales Savvy: Confident in your ability to promote helpful products and services.
- Dependable & Disciplined: Shows up on time, meets goals, and takes ownership.
- Weekend Ready: You’re available for shifts that may include weekends.
🖥 Minimum Tech & Workspace Requirements
Internet
- Main: 15 Mbps minimum
- Backup: 10 Mbps (power-outage capable)
Computer
- Primary: Intel Core i5 (8th gen+) or Ryzen 5+, 8 GB RAM
- Backup: Intel Core i3 or equivalent
- Both must remain functional during power interruptions
Workspace Setup
- Quiet, distraction-free home office
- Functional webcam and noise-canceling USB headset
- Smartphone for two-factor authentication and client verification
🎁 Why This Role Rocks
🌍 Remote-First: Work from anywhere—your home, your cabin, or your favorite café.
🚀 Growth-Focused: Get better every day. New skills, real challenges, and career momentum.
📈 Real Impact: Help real people in real-time—and feel the difference you’re making.
⏰ Flexible Living: No more commuting. More time for the things and people you love.
🤝 Positive Culture: We value your voice, your talent, and your drive.
📣 Ready to Apply?
If you’ve got the chops to handle the tech and the temperament to guide customers to clarity—this is your moment.