(Remote – Full-time | Client-Based | CrewBloom)
đź“Ť Open to candidates in: Belfast, Bath, Glasgow, Middlesbrough, Stirling
🧾 About the Role
CrewBloom is hiring a Customer Success Manager (CSM) to serve as the primary point of contact for client success and satisfaction. In this remote, UK-based role, you’ll lead onboarding, build long-term client relationships, and ensure adoption and expansion of our solutions. Your mission: empower customers to achieve measurable outcomes while driving retention and growth.
âś… Position Highlights
• Full-time (Remote – UK only)
• Client-facing CSM role
• B2B SaaS, e-commerce, or finance experience preferred
• Performance-based growth opportunities
• Flexible remote work with a structured success plan
📋 What You’ll Own
• Guide new customers through onboarding and product implementation
• Conduct live training sessions and product walkthroughs
• Monitor account health, address risks, and champion retention
• Identify upsell opportunities and support expansion
• Collaborate with sales, support, and product teams
• Advocate for client needs and ensure issue resolution
• Analyze customer success metrics (NPS, CSAT, churn, etc.)
• Deliver regular reporting and actionable insights
🎯 Must-Have Traits
• 3+ years in Customer Success, Account Management, or Client Services
• Experience in SaaS, e-commerce, or finance a plus
• Strong interpersonal and communication skills
• Proficient in Salesforce, HubSpot, Gainsight, or similar tools
• Analytical mindset with problem-solving instincts
• Calm under pressure, solutions-first attitude
• Passion for delivering value and building loyalty
đź’» Remote Tech Requirements
• Internet: Primary (15 Mbps+), Backup (10 Mbps+)
• Devices:
• Primary: Intel i5 (8th gen+), Ryzen 5+, or equivalent w/ 8 GB RAM
• Backup: Minimum Intel i3, fully functional during outages
• Webcam, noise-canceling USB headset
• Quiet home office setup
• Smartphone for communication/verification
💡 Why It’s a Win for Remote Professionals in the UK
This isn’t just a job—it’s a chance to join a high-growth team, directly impact client success, and do it from anywhere. You’ll have real ownership, tons of support, and a front-row seat in shaping customer outcomes at scale.
✍️ Call to Action
If you’re ready to build powerful client relationships and drive measurable success—apply now and bring your passion to CrewBloom’s global customer team.