(Remote – Colombia, Mexico, Argentina, Costa Rica, Jamaica)
🧾 About the Role
Pavago is looking for a Customer Success Specialist to support one of our U.S.-based clients. You’ll handle live customer support, build long-term relationships, and identify upsell opportunities that grow client revenue. If you’ve got a service-first mindset with a sales instinct, this hybrid role combines both.
✅ Position Highlights
• Full-time, remote
• U.S. hours
• Customer service + upsell focus
• CRM and support platform use
📋 What You’ll Own
• Respond to customer inquiries via phone, email, and chat
• Resolve issues efficiently and with empathy
• Build strong relationships to boost retention and satisfaction
• Spot and close upsell opportunities during live calls
• Handle renewals and prevent churn
• Log detailed case notes and outcomes in the CRM
• Collaborate with internal teams to improve customer experience
• Guide new users through onboarding and adoption
• Track feedback and suggest improvements
🎯 Must-Have Traits
• 1–2 years in support, customer success, or account management
• Proven ability to upsell during live interactions
• Strong written and verbal communication
• Familiar with CRMs like HubSpot, Salesforce, or Zendesk
• Goal-oriented and data-conscious
• Empathetic, solutions-focused, and adaptable
• Comfortable managing multiple priorities
• Quick to learn new tech tools
💻 Remote Requirements
• Consistent internet connection and reliable home setup
• Available to work U.S. hours
• Ability to communicate clearly across digital channels
💡 Why It’s a Win for Remote Job Seekers
• Combine service and sales skills in one role
• Work from anywhere while supporting a U.S. client base
• Build real relationships and make measurable impact
• Flexibility, autonomy, and room to grow
✍️ Call to Action
If you’re energized by problem-solving, people-first support, and value-added upselling, we want to meet you. Apply now and help shape a standout customer journey from day one.