📍 Remote – U.S. | 🕒 3-Month Contract | Department: Member Success
🏢 About Function Health
Function is redefining health with one bold goal: help people live 100 healthy years. Backed by Andreessen Horowitz (a16z) and named one of Fast Company’s Most Innovative Companies of 2024, we use advanced technology to prevent the preventable—and change the way people manage their health.
With hundreds of thousands of members and counting, we’re scaling fast—and we’re looking for passionate, mission-driven people to help us shape the future of healthcare.
🎯 About the Role
We’re hiring a Member Success Associate (Temporary) to deliver high-touch, empathetic support across email, chat, and phone. This isn’t a typical support role—you’ll be a problem solver, advocate, and operator all in one.
As the frontline voice of Function Health, you’ll help members navigate lab results, orders, and product experiences, while collaborating cross-functionally to streamline systems, improve processes, and make every member interaction exceptional.
This is a 3-month remote contract with the potential for extension based on performance and evolving team needs.
📝 What You’ll Do
• Respond to member questions via email, chat, and phone with empathy and speed
• Troubleshoot and resolve complex issues across labs, results, orders, and logistics
• Spot opportunities to improve the experience—and speak up with solutions
• Collaborate with internal teams to refine support workflows and knowledge base
• Participate in strategic initiatives like new workflow pilots and self-serve tools
âś… What You Bring
• 3+ years in customer support, ideally at a startup or in a health-related field
• Strong written communication—empathetic, clear, and easy to understand
• High attention to detail, even with a large volume of member interactions
• A solutions-first mindset—you don’t just flag issues, you help fix them
• Comfortable in fast-changing environments where systems are still being built
• Motivated by Function Health’s mission to empower proactive health
đź’ˇ Nice to Have
• Previous startup experience
• Familiarity with healthcare platforms, systems, or digital tools
🧠You Embody Our Core Values
• Ruthless Prioritization – You focus on impact, not perfection
• Member-First, Always – You serve with empathy and integrity
• One Team, Moving Fast – You communicate clearly and move as a unit
• Radical Ownership – You follow through and own the outcome
• Mission Over Ego – You show up honest, respectful, and ego-free
• Sustained Integrity – You sweat the details and always aim for precision
🧩 Why You’ll Love Working With Us
• 100% remote opportunity
• Mission-driven team and culture
• Dynamic, fast-paced work with room to grow
• A chance to make a real impact in people’s lives
• Potential for long-term contract extension or full-time hire
🗣️ Make Health Personal. Join Us.
If you’re ready to support people on their health journeys with clarity, care, and compassion—this role is for you. Apply now to help Function deliver a world-class experience, one member at a time.