Job Description
Title: Account Coordinator, Servicing
(Remote Friendly)
Location: United States
Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?
We’re looking for thoughtful problem-solvers with big hearts, confident communication skills, and the innate desire to exceed customer expectations, to join our Customer Advocacy department as Account Coordinators on the Servicing Team.
About you:
You’ve developed your skills with 1+ year(s) experience in any professional environment where going above and beyond for your customers is the number one priority.
We’ve found that everyone from recent grads, tenured call-center professionals, sales reps, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key role. If any of these sound like you – and if you’re ready to launch a career in the Financial Technology industry – we’d love to hear from you!
The perks include:
- Ability to work 100% remotely or at our office in Richmond, Virginia – or a little bit of both!
- Competitive hourly rate + bonus potential
- 20 days PTO + 6 paid company holidays
- Medical, dental and vision coverage, including a 100% company-paid employee-only option
- All IT equipment provided for you
- $40 per month Internet Stipend
- $100 per month (after tax!) Thrive Stipend – to use in any way that helps you thrive
- Paid parental leave after 6 months
The impact you’ll make:
You’ll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer calls in our phone queue.
Day-by-day, your strong communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit. Your exceptional commitment to customer service will assure our cardholders that their financial well-being is our top priority.
You’ll thrive in this role if:
- You have 1+ year(s) customer service experience, in any industry.
- You’re curious, use good judgment, and can quickly process situations to find solutions.
- You’re a great listener and find it easy to connect with others and build rapport.
- You stay calm during conflict and recover quickly from difficult conversations.
- You have strong written and verbal communication skills.
- You’re tech-savvy and comfortable learning new software.
- You’re growth-minded, a fast learner, and use constructive feedback to learn and improve.
- You’re adept at handling change and enjoy a fast-paced, dynamic work environment.