About the Role
Account Coordinator (Work Order Coordinator) – Remote
Job ID: 155164
Service line: GWS Segment
Role type: Full-time
Areas of Interest: Customer Service
Location(s): Columbus – Ohio – United States of America
About the Role:
As a CBRE Account Operations Coordinator, you will complete basic operational processes for work order management and service partner follow-up.
This job is part of the Contract Quality Management job function. They are responsible for handling the delivery of contractual services to ensure requirements are fulfilled.
Base rate $16.50-17.50 based on experience.
We have 3 openings with the following schedules:
Mon-Fri 2P-11P EST (Hours worked after 5PM Local time will pay $2.00 more)
Mon-Fri 8A-5P EST
Sun-Thurs or Tues-Sat 8A-5P EST
What Youll Do:
- Work with customers, service providers, and employees performing routine and non-routine activities.
- Assist small to medium clients to achieve objectives. This includes coordinating processes, controls, cost information, communications, and quality.
- Resolve maintenance repair work orders in a timely manner. Assist with dispatching, scheduling, and post service activities.
- Attend periodic weekly calls with clients to review the status of projects and work orders.
- Work with internal groups to communicate customer requirements and resolve any challenges, issues, or new opportunities.
- Use existing procedures to address straightforward problems while having a limited opportunity to exercise discretion.
- Impact through clearly defined duties, methods, and tasks are described in detail.
- Deliver own output by following defined procedures and processes under close supervision and mentorship.
What Youll Need:
- High School Diploma or GED with up to 2 years of job-related experience.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Solid understanding of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong interpersonal skills with an inquisitive mindset.
- Ability to calculate simple figures such as percentages, discounts, and markups.