Job Description
Title: Account Manager
(Remote)
Location:
Job Type: Full-Time
Job Desc:
Arch Systems is seeking a talented Account Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. If you’re prepared to cultivate and enhance client relationships, drive portfolio growth, and thrive in a collaborative and innovative atmosphere, we want to hear from you!
About Arch Systems
Started by Stanford Engineering PhDs and grown out of non-profit work in Africa, Arch is a venture-backed company working with the world’s largest electronics manufacturers. We combine rich data from all machines, new and legacy, to drive real time and predictive analytics transforming manufacturing efficiency and how we work.
We are looking for talented and driven people who seek a lasting impact both in transforming manufacturing operations as well as making critical industries more efficient, connected, and sustainable. Come join our diverse and passionate team!
Compensation
We benchmark our compensation against market rates in the San Francisco Bay Area and use a compensation formula that includes a location factor to determine total target compensation. At Arch, total target compensation may include a base salary, a completion bonus, and/or a performance bonus.
Employees in the US can expect generous benefits for themselves and their dependents as well as equity in the company.
Applicants outside the US will be considered to become employees of one of our trusted partners and will receive benefits through them as well as NQSOs from Arch Systems.
Remote Equal
Since before COVID-19, Arch has operated as a remote-equal team and while we welcome candidates from anywhere in the world to apply, we do have a preference for candidates located in The Americas (PST +/- 3) to maximize collaboration time. While the majority of our team is based in the San Francisco Bay Area near our Palo Alto HQ, we have team members in over 5 countries across various time zones. US applicants must be authorized to work in the US. We are unable to sponsor a Visa at this time. Ideal candidates for this role will be located in Mexico.
About the Role
We’re seeking an account manager to own and manage relationships with a portfolio of clients, working closely with the sales team to ensure account growth and referenceability. You will be supported by world class domain experts who deeply understand electronics factories and will be centrally involved in making the ArchFX Platform a world-class factory management system that is powering Industry 4.0, the next industrial revolution in electronics manufacturing.
What You Will Own & Drive:
- Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
- Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
- Tracking and coordinating technology deployments with our customers and partners on a global scale
- Coordinating our efforts between our customers and engineering teams by prioritizing support and change requests
- Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed
What You Bring to The Table:
- 3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing SaaS company with a proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
- Bachelor’s Degree
- Strong interpersonal and communication skills and the ability to balance multiple tasks simultaneously
- Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas